Shipping & Delivery Policy

1. Delivery Coverage

DANDY currently delivers across India. We use India Post and/or national courier partners to ship orders. Serviceability is generally based on courier coverage for the delivery pincode.

2. Free Shipping

Shipping is free for all orders within India. No shipping charges are applied at checkout.

3. Order Processing

Orders are typically processed within 2–3 business days after payment confirmation. Business days are Monday to Saturday, excluding public holidays in Tamil Nadu.

Orders placed on Sundays or public holidays will be processed on the next business day.

4. Dispatch and Delivery Timelines

After processing, we aim to dispatch orders within 2–3 business days.

Estimated delivery time after dispatch is 3–7 business days for most locations within India. Remote or hard-to-reach areas may take longer.

These timelines are estimates only and are not guaranteed delivery dates. Actual delivery depends on courier operations, weather, public holidays, local restrictions and other factors outside our reasonable control.

5. Tracking

Tracking details are provided once the order is dispatched and the courier tracking number is available. Tracking is currently entered manually by the DANDY team. You can view tracking information on the order detail page in your account or in the order confirmation communication.

Tracking updates may not be real-time. We are not responsible for delays or gaps in courier tracking information.

6. Address Accuracy

You are responsible for providing a complete, accurate and current delivery address and contact number at checkout. DANDY is not liable for non-delivery, misdelivery or delays caused by incorrect or incomplete address details.

Address changes are possible only before dispatch. Once an order has been shipped, address redirection requests may not always be feasible and may attract additional charges from the courier.

7. Failed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may hold the package at the nearest hub or attempt re-delivery. The customer should monitor any tracking updates or contact the courier directly if informed.

If a package is returned to sender due to failed delivery, address refusal or non-availability, DANDY may contact you to arrange re-shipment. Re-shipment charges, if any, will be communicated before processing.

8. Delivery Delays

Delivery delays may occur due to courier disruptions, weather conditions, public holidays, regional restrictions, strikes, natural events or other circumstances beyond our control. We are not liable for such delays.

If your order is significantly delayed, please contact us so we can investigate with the courier partner.

9. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with, please document the condition with photos before opening if possible. Raise the issue with us within 48 hours of delivery so we can investigate and assist with a replacement or refund where applicable.

10. Circumstances Beyond DANDY's Control

DANDY is not responsible for any loss, delay or non-delivery caused by force majeure events, including but not limited to natural disasters, epidemics, government orders, courier failures, civil unrest or infrastructure failures.

11. Contact

For shipping or delivery queries, contact:

Email: dandybagsofficial@gmail.com
Phone / WhatsApp: +91 90476 33332